Service Request | Alfred Williams & Company

What do you need?

Choose the closest match. We’ll sort out the details.

Warranty repairProduct defect or failure RepairDamage or wear, not under warranty PartsMissing or replacement parts Move, add, changeRelocate or add furniture ReconfigurationChange a workstation layout Something elseCleaning, inspection, questions

Choose a request type.

How urgent is it?

RoutineWithin 2 weeks is fine SoonAffecting someone’s work UrgentSafety issue or area unusable

Choose how urgent this is.

About the furniture

Share what you know. “Not sure” is a fine answer.

Manufacturer

Choose a manufacturer, or “Not sure.”

Number of items affected

Enter at least 1.

ProductName or a short description, like “Aeron chair” or “sit-stand desk, 60 inches wide”

Describe the product.

What’s happening?What’s wrong, when it started, and anything you’ve already tried

Describe the issue.

AWC order or PO number (optional)

Approximate install date (optional)

Photos (optional, up to 3) Add photosDrag them here, or tap to take or choose photos. JPG, PNG, or HEIC, up to 10 MB each.

Where is it?

The address our technician should go to.

Building or site name (optional)

Street address

Enter the street address.

City

Enter a city.

State

2 letters.

ZIP

5-digit ZIP.

Floor, room, or workstation

Tell us where in the building.

Access and scheduling notes (optional)Badge or escort needed, loading dock, after-hours only, best days

Who should we contact?

We’ll use this to confirm and schedule the visit.

Your name

Enter your name.

Company or organization

Enter your company or organization.

Enter a valid email address.

Phone

Enter a 10-digit phone number.

I’m the on-site contact

PO number for billable work (optional)Only if the repair isn’t covered by warranty and your organization requires a PO